Support and Training
Support for Paprika begins once the purchase is agreed. The Paprika Client Liaison team works closely with the customer on the implementation.
Training is purchased according to the number and complexity of users that the customer has, so this is provided in sessions according to the needs of the business.
The Paprika Helpdesk operates within usual business hours (including overseas support to suit local time zones) and multi lingual experts support both the development and technical side. Customer support is offered according to the users business model, and these contracts are reviewed to match the demand to capacity.
Opportunities to influence the development of Paprika are available to customers through the Paprika User Group. Quarterly training and seminars is included in the support package*. Paprika is under constant development and modifications are shared with the User Group through the Customer Wiki which is accessible via the Paprika website.