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August 18, 2021 • News

CRM Webinar: The central source for all your contact data

What's Contact Centre in Paprika?

A fully interactive Customer Relationship Management system which has the additional benefit of being linked to your job costing system. This allows you a joined up one-system software approach, no more separate new business pipeline.

What are the benefits?

1. Connect all your contact data to create stronger connections

Our Contact Centre is a powerful and easy-to-use marketing tool. It is designed to assist you to collect, organise and manage contact information and relationships in one central location.

It ensures that customer relationships are preserved and strengthened and that you have the history to hand allowing you to make more informed decisions. You are able to watch your patterns emerge as you walk through from Prospect to a confirmed piece of work from a new Client.

2. Build better internal communication 

Sharing customer data between different departments will enable you to work better as a team and help you to optimise your service.

You are able to assign tasks, make notes, view contact history and existing relationships, and schedule future actions to follow up. As any good CRM system should, our Contact Centre helps you reduce administration time considerably.

3. Understand patterns and analyse your performance

We can provide analytics dashboards by individual, department or to monitor your overall performance by sectors. This will allow you to get to know your audience, see who your top prospects and clients are and have those all-important reports at a glance.

4. Forecast customer behaviour in real-time

Now more than ever it is crucial to nurture your potential and existing clients and our CRM can help businesses to forecast revenue based on an initial Billing & Income forecast. This is captured in real-time for maximum results, making sure you can monitor trends and make changes easily and swiftly to maintain the health and cash flow of your business.

The features

  • Client Management 

Add new Clients and update records quickly and easily, along with all the details you need. From Brands, Campaigns and Jobs, through to charges and mark-up rates.

  • Simple and intelligent enquiry tools

Provide an easy way to gain an overall view of your Clients and the status of their Jobs. Choose what you see and what you hide – and drill down into jobs for more detail.

  • Use collaborative tools to improve visibility across your business

Real-time information Dashboards allow you to track the progress of each tasks, jobs, productivity by individuals, departments or to see the overall performance of your agency. 

  • Tailored to your needs

Organise your contacts however you need to. Create your own segments and tags to filter audience data. Use Analysis codes to create your own level of information and drill down to details with ease. 

 

Our Contact Centre is enabling agencies to overcome inefficiency. Don't forget, you can contact us to book a personalised demo with one of our Consultants and tailor your CRM to suit your needs. Email us at clientengagement@paprika-software.com